Supportech AI Support

Help for store owners, managers, partners and captains using the Supportech AI app.

Getting started

Where do I get my login?

Supportech creates the store owner's login and sends the username and a one-time password. Managers and partners receive theirs from the store owner (see "Team" below) or from Supportech.

Installing the app

Search for Supportech AI in the App Store or Google Play. Until the store apps are live you can use the web app: open app.supportechinc.com/owner in Safari or Chrome. On iPhone tap Share → "Add to Home Screen" and open it from there so notifications work.

Notifications

After signing in, tap Enable notifications and choose Allow. If you dismissed the prompt, enable it later in your phone's Settings → Notifications → Supportech AI. Each phone you sign in on can have its own notifications.

Using the app

Reports

The feed shows every report our operators send for your stores, newest first, with tabs per store. Tap the image or clip to view it. A report is marked Seen once it has been opened on your account. Use Reply to the operator to send a message; the operator sees it on their screen immediately.

Images or videos not loading

Pictures and clips are larger than the report text and need a reasonable connection. Pull down to refresh; if a "?" or blank box stays, move to Wi-Fi or a stronger signal and refresh again. Force-closing and reopening the app also clears a stuck image.

Team — managers and partners (owners only)

Tap Team next to Sign out. + Manager creates a login that starts with all your stores ticked; untick any the manager should not see. + Partner creates a login for a co-owner of a store; tick only the store they share with you. The username and password are shown once — use Copy message or Share to send them. You can reset a password, disable, or remove a team member at any time.

Several people, one store

You may share one login across phones; every phone that enables notifications will be alerted. If you want to see who read what, or remove one person later without affecting the others, give each person their own login through Team.

Account

Forgot password

Managers and partners: ask your store owner to tap New password in Team. Store owners: contact Supportech support and we will issue a new password after confirming your identity.

Signed out unexpectedly

Sessions last 90 days. A password reset or an account being disabled signs out every phone at once. Sign in again with the current password.

Delete your account

See Delete your Supportech AI account.

Captains

Captains sign in with their Supportech employee username. Sessions last 12 hours; sign in at the start of each shift. Use Share to forward a report, Withdraw to remove a wrong report from the client's app, and Reply to send a fix request to the operator.

Privacy

How the app handles your information is described in the Supportech AI Privacy Policy.